Support Services
What We Support
Server management, technical support, business process outsourcing, and ongoing maintenance — so your team stays focused on building the business while we handle the operational backbone.
Website hosting on Cloudways, AWS,DigitalOcean, or your preferred provider. Server setup, security hardening, SSL management,backups, and uptime monitoring.
First and second-tier technical support for your products and internal systems. Ticket management, escalation workflows, SLA-based response times, and knowledge base development.
WordPress updates, plugin management, security patches, performance monitoring, broken link fixes, and content updates. Keep your website fast, secure, and current.
Data entry, document processing, customer support, research, lead qualification, back-office operations, and virtual assistant services. Reduce operational overhead with trained offshore teams.
Network management, cloud resource optimization, cost monitoring, access control, and compliance reporting for companies scaling their technology footprint.
WhatsApp Business API integration, bulk SMS campaigns, automated customer messaging, and two-way communication systems for customer engagement and transactional notifications.
Our Clients
Trusted by Ambitious Companies
Why Clients Choose Klovant
Clients choose Klovant for support because we are not a faceless helpdesk — we are the same team that built the systems we are now maintaining. Most companies outsource support to a vendor who has never seen their codebase, does not understand their architecture, and escalates every real issue back to the internal team anyway. At Klovant, the engineers maintaining your servers are the same engineers who deployed your application. The team monitoring your WordPress site is the same team that built it. That means issues get resolved faster, root causes get identified instead of symptoms getting patched, and your internal team stays focused on growth instead of firefighting infrastructure problems at 2 AM.
AI-Enhanced Delivery
Our Support Process
Infrastructure Audit
We start by auditing everything — your hosting environment, server configuration, security posture, backup systems, uptime history, and performance baselines. You get a clear picture of what is healthy, what is at risk, and what needs immediate attention before we take over.
Onboarding & Access Setup
We set up secure access to your servers, hosting panels, WordPress admin, DNS management, and monitoring tools. Credentials are stored in encrypted vaults. Access permissions follow the principle of least privilege — every team member gets exactly what they need and nothing more.
Monitoring & Alerting
Uptime monitoring, server health checks, SSL expiry tracking, disk space alerts, and performance anomaly detection — all configured to notify our team before you notice anything is wrong. We catch issues at the warning stage, not the outage stage.
Scheduled Maintenance
WordPress core updates, plugin and theme updates, PHP version management, security patches, database optimization, and broken link cleanup — all performed on a scheduled cycle with staging environment testing before anything touches your live site. Updates do not break things when they are tested first.
Security Hardening
Firewall configuration, malware scanning, brute force protection, file integrity monitoring, login attempt limiting, and security header implementation. We lock down your infrastructure layer by layer so the surface area for attacks shrinks with every month we manage your systems.
Backup & Disaster Recovery
Automated daily backups stored in geographically separate locations. We test restores quarterly — not just assume backups work. If something goes wrong, we can restore your site to any point within the last 30 days, typically within one hour.
Issue Resolution & Helpdesk
When something breaks, our team responds within SLA-defined timeframes — critical issues within one hour, standard issues within four hours. We triage, diagnose, fix, and document. You get a root cause summary after every incident so the same problem does not happen twice.
Monthly Reporting & Review
You receive a monthly report covering uptime percentage, issues resolved, updates applied, security scans completed, performance metrics, and recommendations for the month ahead. No silence for 30 days followed by a surprise invoice. You know exactly what we did and why.
Focus on Growth. We Will Keep the Lights On.
Every hour your team spends troubleshooting servers, updating plugins, or chasing hosting issues is an hour they are not spending on building your business. Let us handle the infrastructure so you handle the growth.
Popular Questions
Frequently Asked Questions
Our website maintenance plans include WordPress core, plugin, and theme updates, security scanning and malware removal, daily automated backups, uptime monitoring, performance optimization, broken link fixes, and minor content updates. We test all updates on a staging environment before applying them to your live site. Plans are monthly retainers with clear SLAs so you know exactly what is covered and how fast issues get resolved.
Our standard support operates Monday through Saturday during business hours with critical issue escalation available outside those hours. For clients who need true 24/7 coverage — e-commerce stores, SaaS platforms, or applications serving global users — we offer dedicated support plans with round-the-clock monitoring and response. We will recommend the right coverage level based on your actual risk profile rather than upselling you support you do not need.
Yes. We regularly take over maintenance for sites and applications built by other teams. We begin with a thorough code audit and infrastructure review to understand the current state — what is well-built, what has technical debt, and what poses immediate risk. We document everything before taking ownership so the transition is clean and nothing falls through the cracks.
Klovant offers business process outsourcing for data entry and processing, customer support (email, chat, and phone), research and lead qualification, document management, back-office operations, and virtual assistant services. Our BPO teams operate from Hyderabad and integrate directly with your workflows, tools, and communication channels. We are not a call center — we are trained operators who understand your business context.
Yes. We handle complete WhatsApp Business API setup including message template approval, automated customer messaging flows, two-way conversation management, and broadcast campaigns. For SMS, we set up bulk messaging, transactional notifications, OTP delivery, and promotional campaigns integrated with your CRM or GoHighLevel. Both channels are configured with opt-in compliance and analytics tracking so you know exactly what is being sent, to whom, and what response it generates.
